Power Troubleshooter

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Power Troubleshooter

Are you power mad, or is lack of power driving you crazy? In this section you'll find solutions for battery and mains power issues.

No battery power

You switch on a device, but there's no power from the battery.

Solutions

  1. Make sure you’re definitely pressing the correct button to switch on the device!
  2. Try reseating the battery. Remove it completely from the device and reconnect it. If the battery isn’t seating correctly, you might need to use gaffer tape as a temporary solution.
  3. Try a different battery. If that works, put a piece of tape on the faulty battery and check it again later.
  4. Some devices such as cameras, LED lights and on-camera monitors have swappable battery plates. If this is the case, unscrew the battery plate and check the wires are properly connected.
  5. On-battery indicators are not always reliable. They can say a battery is charged when it isn’t. Check the power level on the camera or sound recorder screen. You might need to delay the shoot while you charge a battery.
  6. If you’re powering a device from the camera’s battery plate, try reseating the cable. If that doesn’t work, try a different cable.

No mains power

Your equipment isn't receiving power from the mains supply or a generator.

Solutions

If you need to connect to an electrical supply using lugs or clips instead of an insulated plug, this is a job for a qualified electrician. Under no circumstance should you attempt this yourself.

  1. Make sure the wall switch is definitely on.
  2. The wall socket could be faulty, try a different one.
  3. Waggle all your cables and check for loose connections, but take care not to touch bare wires or plug pins.
  4. Replace a suspect cables with a spare. If this solves the problem, put a piece of tape on the faulty cable and check it again later.
  5. If you’re using a plug-in circuit breaker, try resetting it. Some power reels also have circuit breakers with a reset button.
  6. If a power reel has stopped working, it might have overheated. Make sure it’s completely unreeled then try it again.
  7. Change the fuse in the plug. If that works, dispose of the faulty fuse.
  8. If several wall sockets seem to be dead, one of the building’s circuit breakers might have tripped. If it’s a large commercial building, contact the person who has access.